Refund And Return Policy
REFUND AND RETURN POLICY
We strive to provide excellent customer service and ensure your satisfaction with our products/services. In the event that you are not completely satisfied with your purchase, we offer Return and Refund policy (if store credits and replacements do not satisfy you) to address any concerns or issues that may arise. Please read the following Retur and Refund policy guidelines carefully
Return and Refund Conditions:
- You have 30 days from the date of receipt to request a return of your order.
- Returns are applicable to products/services purchased directly from our company.
- To request a return, customers must contact our customer support team within 24 hours since arrival.
- Return requests can be made via email or phone. Please provide your order details, including the order number, purchase date, and a brief explanation of the reason for the refund request.
- We do not charge any restocking fees
- Once a refund request is received and deemed eligible, we will initiate the refund process within 7 business days.
- The refund will be processed using the original payment method used during the purchase.
- Please note that it may take additional time for the refund to be reflected in your account, depending on the policies of your financial institution.
- If, after 7 business days, you have not received your refund or have any questions regarding the refund process, please contact our customer support team via email at Aussishrimp.au@gmail.com or by calling our number (02) 8320 3037. Our customer support team will investigate the issue promptly and provide you with an update regarding the status of your refund.
- There may be certain circumstance where a refund request made after the specified time frame or without proper order details cannot be fulfilled
Please remember that our refund policy is designed to be fair and reasonable, aiming to address any valid concerns you may have. We value your satisfaction as a customer and will make every effort to resolve any issues in a timely manner.
If you have any further questions or require clarification regarding our Return and Refund policy, please do not hesitate to contact our customer support team.
Phone: (02) 8320 3037
Email: Aussieshrimp.au@gmail.com
Address: Unit 15, 2-8 Daniel Street, Wetherill Park, NSW 2164, Australia
